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Shipping & Return Policy

Shipping Policy

The following shipping policy is valid for all retail orders placed on our site, By making a payment for one or more items on our site, you are providing an agreement to our shipping policy.
Shipping will take place ONLY at your billing address. Even though you might be presented with an option of filling in a separate shipping address, please note that we will ship orders only to the billing address provided.
All dolls or custom-made dolls on this site are made on order by our exclusive artist and hence would take time for delivery. The approximate time for making any particular doll item may vary between 2 days to up-to 12 days. It takes another 7 to 15 days for shipping from United States to anywhere across the world. The customer will be informed about the approximate time of delivery after placement of her/his order. However in rare cases of further unavoidable delays, the customer will be duly informed of the new expected delivery date for her/his order.
We do not guarantee any time limit of delivery. In rare cases, delays might occur due to Customs clearance delays, flight delays, and inability of our artist/s to deliver orders due to ill health or other uncontrollable circumstances. However we always try our level best to ensure delivery within the number of days to delivery as informed in our post-order communication to the customer.
The choice of the consignment carrier is made at the sole discretion of Yoli’s Dolls.
The order consignment will be delivered to the buyer’s address by the consignment carrier, after all customs formalities have been completed by the carrier.

Return Policy

We will try our best to stick to the colors, prints and jewelry design for the dolls on our website. However in the rare case of unavailability of certain items, there might be slight variations in colors or prints of the clothing or design of the jewelry of the doll(s) shipped to you.
Though we take the greatest care in packing our art items, we do realize the possibility of damages to the artwork, in transit. In case the product reaches you damaged, we offer you a full refund. However, the buyer is required to provide the complete details of the damage involved and a digitized image of the damaged items for us to be able to process your refund claim.
You can cancel an order by sending us an email at mentioning the details of the order you wish to cancel. For cancellation of orders the following points are applicable:
• If you cancel an online order before we have shipped your items to you, we will issue a refund after deducting online payment processing charges.
• If you cancel an online order after we have shipped your items to you, the cancellation will be valid provided you send back to us the ordered items and we receive the items in their original undamaged condition. We will issue a refund after deducting online payment processing charges and the shipping cost for having shipped the items to you.

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